Web Browsers and Systems are now required to support TLS 1.1 or higher

Starting April 1, 2018, Insource will disable the TLS 1.0 protocol from Insourceonline.com and all customers will be required to use browsers with TLS 1.1 or higher when accessing the InSource website. This change will also be implemented for cXML and EDI data exchange using HTTPs and AS2.

We encourage you to speak with your Help Desk or IT consultant or check with the software manufacturer to make certain that TLS 1.1 or higher is supported and enabled on your operating system.

  • If you are using an older version of web browser, such as Internet Explorer 10 or lower, you could have issues connecting to Insourceonline.com after March 31, 2018.
  • If your practice uses a browser that does not support TLS 1.1 or above, you will be automatically redirected to a help page that explains how to disable older protocols and switch to TLS version 1.1 or higher.

To quickly test your browser compatibility, visit https://tls.insourceonline.com/. If you are unable to test with the link provided or your test is unsuccessful, please contact your company’s Help Desk or IT consultant prior to March 31, 2018 to ensure that your browser and operating system are enabled for TLS 1.1 and TLS 1.2.

For questions, please email PCITLS@insourceonline.com or visit Web Browser Security Update where you will find answers to commonly asked questions.

Please refer to the frequently asked questions to learn more about this requirement.

Why is InSource requiring this change?
Sensitive data—from credit card numbers to patient health information to social networking details—need protection when transmitted across an insecure network such as the Internet, so administrators employ protocols that reduce the risk of that data being intercepted and used maliciously.

The Payment Card Industry (PCI) Security Standards Council, a global forum for the development of payment card security standards is requiring all payments processors and merchants to move to Transport Layer Security (TLS) version 1.1 or above by June 30, 2018. This change will affect all companies that accept online payments.

To ensure the continuity of service, Insource will disable the TLS version 1.0 protocol from Insourceonline.com and by March 31, 2018, all customers will be required to use browsers with TLS version 1.1 or higher when accessing the InSource website. This change will also be implemented for cXML and EDI data exchange using HTTPs and AS2.

What is TLS?
TLS stands for “Transport Layer Security.” It is a standard specified by the Internet Engineering Task Force that defines the method by which client and server computers establish a secure connection with one another to protect data that is passed back and forth. TLS is used by a wide variety of everyday applications, including email, secure web browsing, instant messaging and voice-over-IP (VOIP).

How can I test whether my browser or operating system supports TLS 1.1 or higher?
If you are already using a recent version of Edge, Firefox, Chrome, or Safari, or Internet Explorer 11, TLS 1.2 encryption should be enabled for you by default, and there should be no action needed from you or your IT department.

You can test whether or not your browser meets the TLS 1.2 requirement here: https://tls.insourceonline.com/

How do I update my browser? 
It is recommended that you speak with your internal IT consultant or contact your software service provider before taking any action to update your browser. Select an option below to get more information and to follow the steps to download your web browser.

  • Google Chrome; https://www.google.com/chrome/
  • Mozilla FireFox; https://www.mozilla.org/en-US/firefox/
  • Safari; https://support.apple.com/downloads/safari
  • Internet Explorer; https://support.microsoft.com/en-us/help/17621/internet-explorer-downloads