2019 Novel Coronavirus (COVID-19) Update

    Henry Schein is actively monitoring the rapidly evolving coronavirus (COVID-19) outbreak and its global impact. Below is information about what Henry Schein is doing to address this unprecedented situation and the actions we are taking to get more product into the hands of those who need it most—health care professionals.

    We continue to work with our manufacturing and supply chain partners to procure as much infection control product as possible. As the private-sector lead of the Pandemic Supply Chain Network, we are in direct contact with the World Health Organization and the U.S. Centers for Disease Control and Prevention to address the needs of our customers as they rely on us to help navigate this unfolding public health challenge.

    We thank our customers for their patience and understanding and we applaud the heroic health care workers for their dedication under extraordinary circumstances. We remain committed to updating customers throughout this time as new information becomes available.

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    View our Coronavirus (COVID-19) Resource center click here.
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    What steps are you taking to extend your supply of personal protective equipment (PPE)?

    As you know, much of the world’s personal protective equipment (PPE) is manufactured in Asia, and we simply cannot get as much product as we would like. We are doing everything we can to procure product from existing sources and to find alternate sources of supply. To extend our inventory, we are distributing product as equitably as possible by rationing shipments of product to existing customers only. This is a global policy. Regional variation in availability is also likely during this period. At this point in time, all of our facilities are open except two small locations.

    What is the current outlook for the availability of restricted products?

    Allocation systems by their nature are imperfect, and we are working intensely to refine our system to more equitably serve customers. In the meantime, we wanted to provide our outlook as of today for the products currently experiencing the tightest supply—masks, gloves, sanitizer, and gowns.

    • Masks: Currently the most sought-after item, we anticipate elevated demand for months to come, although we expect that our supply chain is likely to begin to loosen in the weeks ahead. Even so, we expect shortages to persist.
    • Gloves: Demand has surged in recent days. The supply chain for gloves is more stable than masks, and we don’t expect the same degree of pressure.
    • Sanitizer: Demand has increased during the last several weeks and we expect there may be disruptions, which is why are currently rationing supply.
    • Gowns: In the shortest supply because of a significant manufacturer’s product recall before the COVID-19 outbreak.

    We don’t expect this shortage to materially change in the near term, and we may periodically run out of certain items in the weeks ahead. We are working with urgency to prevent this.

    What is Henry Schein doing to address supply chain disruption as a result of the COVID-19 outbreak?

    Among many other efforts, we are in direct and daily contact with the World Health Organization as part of Henry Schein’s role as the private-sector lead of the Pandemic Supply Chain Network, a public-private partnership created in 2015 to improve the efficiency of the PPE supply chain. Through this network, we are advocating to ease the global supply chain so that product can begin to flow again.

    Where can I get more information?

    Please contact your local Henry Schein consultant for specific inventory inquiries or visit Henry Schein DentalHenry Schein Special MarketsHenry Schein Medical, or Zahn Dental websites for more details.

    For information about the virus and tips for staying healthy, please visit the WHO and CDC websites dedicated to this issue.